Mahindra Thar DEF Guard Steel

All products featured on our website are meticulously handcrafted and customized to meet your specific requirements. Please take note of the following important details:

Design Accuracy: While we strive to replicate your chosen design and personalization details with the highest level of precision, please be aware that slight variations in color, texture, or layout may occur due to the handcrafted nature of our products. We appreciate your understanding in this regard.

Design Revisions: We offer up to two rounds of design revisions free of charge to ensure your satisfaction with the final product.
Should you require additional changes beyond the initial two revisions, a fee of ₹100 per revision will apply—regardless of whether the change is minor or major.
We kindly request you to take note of this policy before confirming your design.

Non-Refundable Policy: All customized products are non-refundable and non-exchangeable, as they are specially crafted based on your individual requirements.
However, in the unlikely event of a manufacturing defect or an error on our part, we will be happy to offer a suitable resolution.

If the product is damaged during transit, a clear unboxing video is mandatory as proof in order to process a replacement. Without an unboxing video, we regret that we will not be able to proceed with any claims.

Please note that each item undergoes a thorough quality inspection before dispatch to ensure it meets our standards of craftsmanship and accuracy.

Production Time: All customized products require approximately 3 to 7 business days for manufacturing. Once the production is complete, your order will be promptly dispatched from our facility.
Please note that estimated delivery timelines are subject to change based on order volume, customization complexity, or unforeseen delays. We sincerely appreciate your patience and understanding.

Personalization Details: Customers are solely responsible for providing accurate and complete personalization information (such as names, dates, messages, etc.) at the time of placing the order.
We shall not be held liable for any errors or omissions in the details submitted by the customer. Please ensure all information is carefully reviewed before finalizing your order.

Intellectual Property: Customers must ensure that any designs, images, logos, or text submitted for customization are either owned by them or they have obtained proper authorization to use them.
We shall not be held responsible for any copyright or intellectual property violations arising from the content provided by the customer.

Product Care: Our products are primarily decorative in nature and are intended for gifting purposes. To maintain their appearance, safety, and durability, we kindly advise following the recommended care instructions provided with each item. Proper handling will help preserve the quality and longevity of the product.

100% FREE Shipping Across India

Processing & Delivery Time: All orders are subject to a processing period of 3 to 7 business days, depending on the complexity of customization. Following processing, standard delivery typically requires 5 to 9 business days, based on the delivery location.
Kindly note that delivery timelines are approximate and may vary due to regional factors or unforeseen circumstances.

Priority Shipping: Priority shipping services are available upon request and are subject to additional charges.
Please contact our support team for more details or to arrange expedited delivery for your order.

Estimated Delivery: All delivery dates provided are approximate estimates, as actual shipment timelines are subject to the operations of our courier partners.
Orders may arrive before or after the selected or estimated date, depending on factors beyond our control. We appreciate your understanding and patience in such cases.

Courier Delivery: Products dispatched via courier are delivered separately from items that are hand-delivered.
Please note that no deliveries are made on Sundays or National Holidays, as per courier service policies.
We recommend keeping this in mind when placing your order to avoid any inconvenience.

Delivery Address: Please ensure that someone is available at the provided delivery address to receive the package at the time of delivery.
Kindly note that once the order has been dispatched, the delivery address cannot be changed or redirected. We advise reviewing all address details carefully before confirming your order.

Delivery Availability: Yes, we proudly deliver to all pin codes across India.

Our wide-reaching delivery network ensures that your order reaches you no matter where you are located — from major cities to remote areas. In rare cases where direct home delivery is not available due to courier service limitations in certain regions, you can still receive your package by collecting it from the nearest courier office or warehouse in your area.

We will keep you informed with all necessary details, including tracking information and pickup instructions to ensure a smooth and hassle-free experience.

Your convenience and satisfaction are our top priorities, and we are always here to support you at every step of your shopping journey. If you need any assistance, feel free to reach out to our customer care team — we’ll be happy to help!

Tracking: Once your order has been dispatched, a tracking number will be provided to you, allowing you to monitor the status and progress of your shipment until it reaches its destination.

Urgent Orders: For any urgent delivery requests, we kindly request you to contact our customer support team through the communication channels provided on our website. We will do our best to accommodate your requirements, subject to feasibility.

100% Free Replacement in case of manufacturing defects.

Eligibility: Exchanges or replacements are eligible within 7 days of delivery only for items that are found to be defective, damaged, or incorrect due to an error on our part.
All requests must be supported by appropriate evidence, including a mandatory unboxing video and clear photographs of the issue, and are subject to verification by our team.

Requirements:
To be eligible for an exchange or replacement, the following conditions must be met:

• Unboxing Video: A clear and continuous unboxing video is mandatory for all claims related to damage, defects, or incorrect items.

• Item Condition: The item must be unused, undamaged, and returned in its original packaging.

• Proof of Purchase: A valid receipt or proof of purchase is required to process any claims.

• Item Type: Only items purchased at regular price are eligible for replacement. Sale or discounted items are not included.

• Exempt Goods: Certain goods are non-replaceable, including but not limited to gift cards and complimentary (free) products.

Shipping for Replacement – Costs:
In cases where a replacement is approved, the return shipping costs will be borne by the customer.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item without proof of delivery.